Roadside Assistance  

Roadside Assistance Coverage You Can Count On!
Vengo Roadside Assistance covers your vehicle for a maximum of four (4) service calls during the year.

The Roadside Assistance service with Vengo is available with car warranties only.

Vengo

1.866.708.3646

Services Protection Exclusions Reimbursement Administration

Services Covered

Towing
If your vehicle breaks down to due a mechanical problem it will be towed to the nearest garage, or to a garage of your choice located within a 5 KM radius.

Battery Boost
If your battery fails, one of our service providers will boost your vehicle to get you back on the road. If the attempt to boost the battery is unsuccessful, the vehicle is towed as per the conditions of the program.

Flat Tire Assistance
Our service providers will do an on the spot replacement of your flat tire with your spare tire. If you do not have a spare tire, your vehicle will be towed as per the conditions of the program. 

Fuel Delivery
One of our service providers will bring you a sufficient quantity of gas to get you to the nearest service station. Cost for the fuel will have to be paid immediately by the driver.

Winching
If your vehicle gets stuck in the mud or snow, a service provider will be sent to pull your vehicle out. The vehicle must be accessible in normal road conditions. An operator and a service vehicle will be provided for this service. The driver is responsible for costs disbursed for additional equipment or personnel.

Lock-Out Assistance
If you lock your keys in your vehicle a service provider will unlock your vehicle on the spot. If the key is broken in the ignition switch, or it is impossible to unlock the doors the vehicle will be towed as per the terms of the program. If the services of a locksmith are required, the cost will be paid by the driver.

Protection 

  • The roaside assistance covers the vehicle registered under your contract.
  • If, for valid and verifiable reasons, it is impossible for the adherent to contact the roadside assistance service and he has to get the service on his own, he must pay for the invoice and return the original to the customer service of the program within thirty (30) days after the breakdown in order to be reimbursed. When sending his claim, the adherent must provide  proof that the service was performed by a certified towing professional.
  • The reimbursement will be made as per the commercial price lists that are in effect in the area where the breakdown occured and as per the terms of the program*.
  • We cannot guarantee that the repair shop where the vehicle will be towed will be open at the time of the intervention. Also, it is not possible for us to guarantee that the required repairs will be effected without delay by the repair shop.
  • In case of bad weather conditions, it is possible that the waiting time will be longer. Under certain exceptional circumstances, it could even happen that the program agent will ask you to find yourself an establishment who will provide the service, to pay them and then ask for a reimbursement. The program coverage conditions will then apply*.

* The maximum reimbursement allowed is $50.00 per occurrence.

Exclusions

Vengo roadside assistance is intended for current emergency situations related to the use of a passenger car for private individuals. Thus, the following situations are not covered:

  • Repeated services for a vehicle for which there is a lack of maintenance or current repairs are necessary;
  • Second intervention for the same reason if the maintenance or necessary repairs were not made on the vehicle;
  • Removing snow on or around the vehicle;
  • Seasonal change of tires, installation or removal of chains;
  • Vehicle storage;
  • Parts, labour or repairs necessary due to the breakdown;
  • Arrangements related to repairs and payment of same;

For roadside assistance services:

  • From a garage to another one;
  • From a garage to another place;
  • In a scrap yard;
  • For a driver unable to drive notably due to drug, alcohol or tiredness;
  • Of a vehicle which is put away, not utilized temporarily, or without a licence plate and a vehicle which cannot be used on the road. The vehicle must be in the condition to run on a public road, under its own power. Towing and winching of a vehicle for which the loading capacity is more than 1 ton;
  • Service for breakdown of a vehicle or if it is stuck: on a private road, a waste land, a private driveway covered with snow or ice (removal of snow is not covered), a beach, a dirt track, a sunken lane, a road not cleared or any other location which is not readily accessible;
  • Services related to an accident;

The program is not offered:

  • For motor homes, other recreational vehicles, motorcycles and snow-bikes, or for vehicles pulling a caravan, a trailer or other equipment;
  • For any vehicle used exclusively for commercial purposes or for an incident that happened when the vehicle was used for commercial purposes by the adherent or by any other driver.

Reimbursement policy

The policy is the same as the Warranty Agreement policy.

Important Note:
Any false declaration or fraud at the time of the initiation or for a service call could entail a refusal to take charge of the costs, a refusal to reimburse the costs or a demand from the adherent to reimburse the costs by the program administrator.

Program Administration

Vengo roadside assistance is not an insurance contract.

The program administrator cannot be held responsible for the costs related to a waiting period or loss of revenues, material or other as a consequence of the breakdown.

The choice of the service supplier is determined exclusively by the program administrator and is made depending on where the breakdown occurred. The roadside assistance suppliers sent by the program administrator are independent contractors selected for their capacity to give fast and quality services. However, under no circumstances, the administrator could be held responsible for delays of service, or for damages, injuries, losses or inconvenience caused by these contractors.

This program is a service administered by Vengo / Axa Assistance.

Guarantee V.C. 8500 Leslie Street, Suite 500
Thornhill, ON
L3T 7M8
Toll free: 1 (800) 358-8164
Fax Toll free: 1 (800) 358-7902
Garantie V.C. 2030 Pie IX Boulevard, Suite 350
Montreal, QC
H1V 2C8
Telephone: (514) 282-0089, Toll free: 1(800) 361-7226
Fax: (514) 282-6791, Toll free: 1 (800) 282-6791
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